Your stay must have been at one of the Luniaire Hotels or Resorts.

Proof must be provided for what you feel as the Broken Promise, such as a description or picture from the website of what was promised that you didn't receive. It must be from an official website of Luniaire. The "Broken Promise" must be stated, and a completed claim form submitted, within 24 hours of the time our staff did not deliver on what was promised.

Luniaire will verify the Broken Promise within 24 hours of receiving your claim and notify you of the results.

The Broken Promise must be verifiable by Luniaire. The "Broken Promise" guarantee expires automatically if no claim form has been submitted within 24 hours of the incident.

Void where prohibited by law. Luniaire reserves the right to modify or cancel the guarantee at any time without prior notice.